Client Service Director | Boutique Digital Agency | Sydney

Rare opportunity to become part of the management team at a well-established boutique digital agency.  Plenty on offer - generous salary package, bonuses, equity options down the track.

The place:

These guys wear a number of different hats, from digital strategy to web design / development.  But their bread-and-butter is bringing the power of digital relationship marketing to big blue chip clients and local household names. These programs engage audiences, drive revenue, build brand awareness, and strengthen customer loyalty and trust.

The person:

  • 360 degree leader - collaborates with clients whilst driving all facets of internal teams
  • Transforms knowledge of client objectives and customer insights into actionable strategies
  • Crafts clear, persuasive briefs and remains an active contributor throughout the creative process
  • Mines new, organic business opportunities with existing clients, by building relationships across organisations, and with key industry partners
  • Demonstrates initiative in improving the management and growth of partnerships
  • Drives innovation and marketing excellence (in a digital world)
  • Takes ownership of all areas of client delivery
  • Thrives in a fast-paced environment and is comfortable making decisions

Other Responsibilities:

  • Long-term account success and growth
  • Lead and manage Client Service & Production teams, ensuring that project goals are met
  • Development of direct reports, fostering a culture of growth within the agency
  • Build and maintain senior level client relationships
  • Enthusiastic and knowledgeable about clients’ business and industry
  • Recognise and seize opportunities to contribute to agency new business (new clients)
  • Regularly inform Directors on status of business, including escalation as needed


  • Agency experience essential
  • 10+ years client service experience
  • 5+ years digital experience - websites & campaigns